Welcome to Indulgent Cake!
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us.
1. Information We Collect When you place an order with us, we may collect the following information:
- Name: To personalize your experience and ensure accurate order processing.
- Phone Number: To contact you regarding your order, delivery, or in case of any issues.
- Delivery Address: This may include your home address or a public address where you would like your order to be delivered.
- Age: We may collect your age to ensure compliance with legal requirements and to tailor our services appropriately. We do not collect your year of birth.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To process and deliver your orders accurately and promptly.
- Customer Service: To contact you in case of issues with your order or to provide customer support.
- Personalization: To offer you a more personalized shopping experience.
- Legal Compliance: To ensure we are compliant with any applicable laws and regulations.
3. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary for order processing (e.g., delivery services) or as required by law.
5. Cookies
We may use cookies to enhance your browsing experience on our website. Cookies help us remember your preferences and provide a more tailored service. You can choose to disable cookies through your browser settings, but this may affect your experience on our website.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Do you have a returns policy?
Yes, we do !
Returns Policy for Indulgent Cakes
At Indulgent Cake, we take great pride in the excellence and quality of every item that leaves our kitchen. Whether your cake or goods are collected or delivered, they are carefully crafted and handed over in perfect condition.
Key Points:
- Quality Guarantee: We ensure that all items leave our kitchen in optimal condition. If you have any concerns about your order, we encourage you to provide feedback.
- Non-Returnable Items: Due to the perishable nature of our products, we cannot accept returns once the goods have left our kitchen. This policy helps us maintain the highest standards of hygiene and quality.
- Feedback & Compensation: We value our customers’ satisfaction and take any concerns seriously. If there is a genuine error on our part, we are happy to discuss appropriate compensation.
- Customer Satisfaction: Your happiness is our priority. We strive to address any issues promptly and to ensure that you are delighted with your Indulgent Cake experience.
Thank you for choosing Indulgent Cake!
