Contact Us
Get in Touch
Location
South Ockendon Essex, RM15 United Kingdom.
Open Hours
Mon: 10am – 2pm
Tue – Fri: 10am – 5pm
Sat: 10am – 2pm
Sun: Closed
Phone & Email
FAQ
What flavours do you offer?
We offer a wide variety of classic and unique cake flavors, including our vanilla sponge, Red velvet spoil, our loaded milk and dark chocolate cake, lemon infused sponge, fruit and nut delight not forgetting our delicate coconut cake . We also offer a selection of fillings like our Melt in the mouth American Butter cream, Silky Swiss Meringue, rich creamy ganache, velvety cream cheese, Zesty lemon curd, Fresh berry compote, nutty praline and our caramelised coconut filling. Our team would be happy to discuss flavour options for your cake.
Do you deliver?
Yes, we offer delivery within a 50-mile radius for a fee. Our team will ensure your cake arrives at your event venue safely and on time. Alternatively, you are welcome to pick up your cake from our kitchen.
Can I request a Custom design?
Certainly! We are passionate about giving expression to your cake vision. Our cake kitchen will collaborate with you to craft a custom design that reflects your ideas, theme, and colour palette. Whether drawing from inspiration photos or creating an entirely original concept, we’re here to turn your cake ideas into a stunning reality.
Do you offer gluten-free or nut free options?
Unfortunately No, we do not offer gluten-free or nut-free cakes due to the potential for cross-contamination in our kitchen, which processes gluten and nuts. We prioritize the safety and satisfaction of all our customers, and therefore cannot guarantee a completely gluten-free or nut-free environment. For vegan cakes, we use plant-based ingredients like almond / oat milk and coconut oil etc. Please let us know about any allergies or dietary needs when placing your order so we can ensure your cake meets your requirements.
Do you have a returns policy?
Yes we do!
At Indulgent Cake, we take great pride in the excellence and quality of every item that leaves our kitchen. Whether your cake or goods are collected or delivered, they are carefully crafted and handed over in perfect condition.
Key Points:
- Quality Guarantee: We ensure that all items leave our kitchen in optimal condition. If you have any concerns about your order, we encourage you to provide feedback.
- Non-Returnable Items: Due to the perishable nature of our products, we cannot accept returns once the goods have left our kitchen. This policy helps us maintain the highest standards of hygiene and quality.
- Feedback & Compensation: We value our customers’ satisfaction and take any concerns seriously. If there is a genuine error on our part, we are happy to discuss appropriate compensation.
- Customer Satisfaction: Your happiness is our priority. We strive to address any issues promptly and to ensure that you are delighted with your Indulgent Cake experience.
Thank you for choosing Indulgent Cake!
Do you have a Privacy policy?
At Indulgent Cake! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide